Customer Services
Customer care has been a priority consideration of South Tipperary County Council for many decades. The provision of a large range of services across areas such as housing, planning, motor tax, water supply and treatment, refuse collection, roads and amenities involves the Council in regular contact with almost all the people of South Tipperary on an ongoing basis. Our customers are therefore the people of South Tipperary together with visitors, business, community and voluntary groups to whom we provide a service. Our customers also include our elected representatives, government and agencies, non government agencies and our own staff. The involvement of our highly committed elected representatives has always been central to ensuring the delivery of fair, equitable and courteous services.
Customer care was formally included in our day to day operation as a result of the governments Quality Customer Service Initiative which was extended to all the sectors of the public service in 2000. Our initial Customer Action Plan was launched in 2001 and this new plan builds on the experienced gained in the years since 2001. We recognise the continuing need to improve on the ways in which we serve our customers. Factors such as changes in the economic climate, extended services and developments in information technology require ongoing review, assessment and adaptation of how we do business with our customer.
Annual Report 2008